Solid Furnishing Return Policy
1. Returns
We hope you love your new furniture, but we understand that sometimes things don't work out. If you are not completely satisfied with your purchase, you may return it within 14 days of delivery.
2. Eligibility for Returns
To be eligible for a return, your item must:
Be unused and in the same condition that you received it.
Be in the original packaging.
Have the receipt or proof of purchase.
3. Return Process
Initiate a Return: Contact our customer service team at [customer service email] or [customer service phone number] to initiate a return. Please provide your order number and the reason for the return.
Return Authorization: Once your return is authorized, we will arrange for our driver to pick up the item from your location.
Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
Pickup: Our driver will come to your location to collect the item at a scheduled time.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at solidfurnishingltd@gmail.com or +44 7401 511846.
6. Return Shipping Costs
If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
For all other returns, you will be responsible for the cost of the return shipping, which will be deducted from your refund.
7. Contact Us
If you have any questions about our return policy, please contact us at:
Email: sales@solidfurnishing.co.uk /support@solidfurnishing.co.uk
Phone: +44 7401 511846
Address: Ashton tyers Cricket lane OL6 6LQ
Thank you for shopping with Solid Furnishing!
Feel free to adjust any specific details to better fit your business needs.